REGINA SPECIALTIES Warranty & After-Sales Policy

WARRANTY CLAIM REQUIREMENTS

To proceed with a warranty claim, all the following are required:

1. Original Receipt

• A valid receipt issued by REGINA SPECIALTIES must be provided.
• Warranty claims without our receipt will not be accepted.

2. Description of Issue

• A clear explanation of the issue must be provided.
• Supporting photos or videos are required as evidence.

3. Product Submission

• The product must be left at our store for inspection and warranty processing.
• Approval or rejection ETA is not guaranteed. Processing time is subject to brand / manufacturer assessment.

4. Warranty Outcome

• Approved: One-to-one replacement will be arranged. Collection will be done after payment of applicable Admin Fee or GST.
• Rejected: Customer will be notified to collect the submitted item.

ADMIN FEE & GST POLICY

For warranty claims involving one-to-one replacement, either an Admin Fee or 9% GST applies depending on the brand.

Brands with Admin Fee

Admin Fee covers: Handling, logistics, documentation, and administrative processing.

All Other Brands — 9% GST

• A 9% GST charge applies for one-to-one replacement.
• GST is calculated based on the retail price of the product.

7-DAY WAIVER POLICY

• No Admin Fee or GST will be charged for warranty claims made within 7 days from the purchase date.

IMPORTANT NOTICE

• All fees are charged in accordance with applicable administrative and tax requirements in Singapore.
• REGINA SPECIALTIES is not responsible for and has no control over the final warranty assessment or decision made by the brand or manufacturer.