Exchange & Refund



For exchange, please head down to our store.

We do not provide refund services or refund of monies if exchanged product is of lower value. 

Regina Specialties reserves the rights to not accept exchanges which do not fulfill the exchange eligibility stated.


Exchange eligibility

  • Original condition
  • Tags intact
  • Original Packaging
  • Invoice available
  • Within 7 days of receiving the product 
  • Non-Sale item            



We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product availability, errors in the description or price of the product, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.



In any case of a refund, a bank transaction fee of 8.5% will be deducted from the amount.


Urgent Matters

For urgent matters, you can Whatsapp our service ambassadors at